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Collaboration Security & Management

Microsoft 365 and Google Workspace, secured and governed.

Microsoft 365 or Google Workspace security, anchored on the CIS Benchmarks. We assess, implement, and maintain the controls that protect sign-ins, sharing, app permissions, and admin access.

Fully managed or co-managedCIS Benchmarks-aligned
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What this covers

Where one account can affect everything.

Whether you use Microsoft 365 or Google Workspace, it is where your team signs in, shares files, sends mail, and manages access. If those settings are insecure or misconfigured, a single account problem can quickly become a much larger security issue.

Collaboration Security & Management keeps that environment hardened and reviewed. We set a security baseline based on the CIS Benchmarks, tune it with lessons from real incidents, and regularly review sign-in policies, app permissions, external sharing, and admin access. Active threat monitoring is handled through Managed Detection and Response (MDR); when MDR is included, what we learn from investigations feeds back into the baseline.

Security and IT operations beyond the checkbox.

Two ways we work

Same baseline. Two operating models.

We manage collaboration platforms in two distinct ways. The best fit depends entirely on how your current team is structured.

Fully managed

We run it end to end.

For fully managed engagements, we handle day-to-day administration of your collaboration platform as well as the security controls. That includes onboarding and offboarding users, resetting passwords and MFA, managing groups and distribution lists, setting up shared drives and mailboxes, assigning licenses, supporting SSO/SAML integrations, updating access policies, approving external sharing exceptions, and managing admin role grants.

Co-managed

We augment your IT team.

We manage the security configuration; your team handles daily operations. Clear handoffs keep both teams aligned when users join or leave, admin roles change, new SSO integrations are added, access policies are updated, sharing exceptions are approved, or app permissions need review. As a result, your team can focus on supporting users while we keep the environment hardened, reviewed, and governed.

Security baseline and controls

Fully managed
Security Overview
Co-managed
Security Overview

Sign-in and access policies

Fully managed
Security Overview
Co-managed
Security Overview

App permission and OAuth reviews

Fully managed
Security Overview
Co-managed
Security Overview

Admin access and mailbox forwarding rules

Fully managed
Security Overview
Co-managed
Security Overview

User onboarding, offboarding, and MFA resets

Fully managed
Security Overview
Co-managed
Your IT team

Groups, licenses, and mailboxes

Fully managed
Security Overview
Co-managed
Your IT team

Day-to-day platform administration

Fully managed
Security Overview
Co-managed
Your IT team
ResponsibilityFully managedCo-managed
Security baseline and controlsSecurity OverviewSecurity Overview
Sign-in and access policiesSecurity OverviewSecurity Overview
App permission and OAuth reviewsSecurity OverviewSecurity Overview
Admin access and mailbox forwarding rulesSecurity OverviewSecurity Overview
User onboarding, offboarding, and MFA resetsSecurity OverviewYour IT team
Groups, licenses, and mailboxesSecurity OverviewYour IT team
Day-to-day platform administrationSecurity OverviewYour IT team

The security baseline stays consistent; the daily responsibilities shift based on your team.

What we deliver

Baseline hardening, regular reviews, managed changes, and reporting.

  • Security baseline based on the CIS Benchmarks, tuned with lessons from real incidents, documented for your environment, and reviewed annually.
  • Monthly security review covering configuration changes, audit logs, inactive accounts, app permissions, and admin access.
  • Quarterly baseline review and external sharing audit.
  • Annual DKIM and emergency admin credential rotation.
  • Documented remediation and change support for review findings, including access policy updates, app permission cleanup, external sharing exceptions, and admin role adjustments.
  • Monthly security report and quarterly business review.
Frequently asked

Common questions about
Collaboration Security & Management.

Does this cover Microsoft 365, Google Workspace, or both?
Either one. Most clients run one or the other. The security baseline is based on the CIS Benchmarks for the platform you use, with additional hardening from real incident patterns. The work is similar across both platforms, but the exact settings, admin roles, and access policies are platform-specific.
How does this work alongside MDR?
The two services share context, but they do different jobs. Collaboration Security & Management keeps the environment hardened, reviewed, and governed. MDR handles active monitoring when MDR is included. When both are in place, the same team can connect what they see in investigations back to the settings and policies that need to change.
What does onboarding look like?
We start by reviewing your current Microsoft 365 or Google Workspace setup, documenting what is in place, and identifying gaps against the baseline. From there, changes are rolled out in stages, with approved exceptions documented so the process is controlled instead of disruptive.
How are end-user requests handled?
It depends on how we work together. If we run the platform end to end, we handle onboarding, offboarding, MFA resets, groups, licenses, and mailbox administration. If your IT team handles daily operations, those requests stay with them while we manage the security configuration. General help desk support is separate from this service unless it is explicitly included in your agreement.
Does this help with our SOC 2 or cyber insurance work?
Yes. The baseline helps support common Microsoft 365 and Google Workspace evidence requests for SOC 2, including MFA enforcement, access reviews, change management, and audit log retention. It also addresses questions cyber insurance underwriters often ask about privileged access and conditional access. When managed GRC is included, we coordinate with our Governance, Risk & Compliance service so evidence is collected once.
Often paired with

Services that work together.

Managed Detection & Response

24/7 detection and response across endpoints, email, cloud systems, collaboration tools, and SaaS apps. The same engineers who investigate alerts also improve detections and coordinate response.

Read more

Endpoint Security & Management

Workstation security and management for Windows, macOS, and Linux. We apply security baselines, enforce policies, track patch status, and can manage daily endpoint operations when your team needs more coverage.

Read more

Governance, Risk & Compliance

Compliance program management through Drata, managed by Security Overview. We map SOC 2, ISO 27001, PCI DSS, CCPA/CPRA, GDPR, and related requirements to controls, evidence, owners, and audit support.

Read more
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Ready to review your collaboration security?

Tell us whether you use Microsoft 365 or Google Workspace. We'll review how access, sharing, admin roles, and app permissions work today, then map the right security and management model.

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